This Refund Policy applies to bookings made through the Chaukhamba View Camps website for camps, rooms, and related experiences. It should be read together with our Terms and Conditions.
1. General
Refunds depend on when you cancel, the type of booking, and whether payment was successfully captured. Refund timelines also depend on your bank or payment provider after we initiate a refund.
2. Cancellation by the guest
Unless a specific package states otherwise, the following guidelines apply to standard camp bookings:
- Cancellation 7 or more days before check-in: eligible for a full refund of the amount paid, minus any non-refundable payment gateway fees if applicable.
- Cancellation between 3 and 6 days before check-in: eligible for a 50% refund of the amount paid.
- Cancellation less than 3 days before check-in, or no-show: not eligible for a refund.
- Partial stays or early check-out after arrival: generally not refundable for unused nights.
3. Cancellation or change by Chaukhamba View Camps
If we cancel your booking due to reasons within our control (for example, overbooking or inability to provide the reserved accommodation), we will offer a full refund of the amount paid or an alternative date/stay of comparable value, at your preference where reasonably possible.
If a stay is affected by extreme weather, natural events, road closures, or government restrictions beyond our control, we will work with you on a reschedule or credit where feasible. Cash refunds in such force-majeure situations are at our discretion unless required by law.
4. Failed or duplicate payments
If a payment is deducted but the booking is not confirmed, contact us with your payment reference. After verification with the payment gateway, we will restore the booking or initiate a refund of the duplicate or failed-transaction amount.
5. How to request a refund
Email chaukhambaviewcamps@gmail.com with your booking number, guest name, check-in date, and reason for cancellation. We aim to acknowledge requests within 2 business days and to process approved refunds within 7–14 business days, subject to bank processing times.
6. Non-refundable items
Unless stated otherwise at booking, the following are typically non-refundable: add-on experiences already consumed, third-party trek fees where the supplier does not allow cancellation, and promotional rates marked as non-refundable.
7. Contact
For refund questions, write to chaukhambaviewcamps@gmail.com or use the Contact page. Including your booking number helps us respond faster.